招聘-全职-IT技术服务工程师-法兰克福
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联系人daisy
公司简介Titanicom Tech Limited是一家面向全球服务的通信科技有限公司，具有运营商级别的网络基础设施构建能力，是一个旨在服务全球电信运营的IP/IT服务平台。总部设在香港，业务遍及全球6大洲50多个国家和地区。公司凭借与业界领先的设备供应商，厂商以及服务提供商的深度合作，在较短时间内有能力给出合适的，深度定制化的基础设施构建方案；有着构建城域网，海外PoP，核心IP骨干网络以及国际网络基础设施融合的经验；在网络设备选型上也能提供多厂商之间比较，选择最为合适的构建方案。公司一直以来都在关注前沿的IP网络架构技术，能够提供融合了SDN技术的基础设施架构。其核心团队之前近10年积累服务于以三大运营商为代表的全球IP/IT建设和维护服务市场的经验，所拥有的技术团队能够提供路由交换，防火墙，数据中心，云计算，存储等技术支持服务，并可以为客户提供物流清关服务。
地址Frankfurt am Main
公司名称Titanicom Tech Limited
有效期至2020-12-31
职位描述Job Description 1. Project delivery responsibilities: Take over project from sales and pre-sale team and perform handover session in order to internally kick-off project; Participate in technical discussion and propose technical solution to customers’ requirements; Prepare necessary document in advance, including configuration scripts, label table, cable connection table, service migration plan, etc.; Collect ID information from both internal team members and external partners to apply data center access in advance; Site survey of the data center and export the site survey report on time; Lead the planning and implementation of project onsite, including installation, racking, cabling, configuration, commission etc.; Define the scope of work for new recruits and elaborate to stakeholders; Manage both internal and external project resource allocation and ensure external partners performing their best; Ensure that the project deliverables are on time, within budget and meet quality demand; Daily, weekly, monthly and quarterly onsite report on project or customer level when it is required. 2. Operation & maintenance service deliver responsibilities: Standby on-call by 24*7 basis and provide first-level contact and incident resolution for customers and escalates major incidents as appropriate; Preparing SOP (standard operating procedure) of onsite support case and seeking for internal approval; Urgent onsite support when it is required within 4 hours for the highest SLA response ; Troubleshooting, diagnosing and resolving hardware, software, network and system problems; Replacing faulty network hardware components during the day and night; Responsible for the installation and configuration of new end user software and hardware on operation and maintenance matters; Accurately document incident and service requests within the service management platform; Assist in purchase and inventory in and out of all technology equipment or spares parts; Evaluate current configuration and processes and develop documentation and SOP’s; If necessary, liaise with third-party sub-contractors or vendors to support internal procurement process; Helps develop, document, communicate and enforce end user and networking policies; Case report upon closure of tickets along with weekly report, monthly report, quarterly report or yearly report; Position may be required to perform duties outside their normal responsibilities as needed and when requested. Requirements Diploma or above, preferably in computer or network; 1-5 years of working experience in IP or IT project delivery; this requirement can be relaxed to some extent for outstanding fresh graduates; Basic network knowledge, such as TCP/IP protocol stacks, basic routing and switching knowledge; Basic server knowledge and familiar with Linux CLI; Fluent in both English and Germany, Mandarin or any other third language is preferred; Able to travel domestically and overseas; Work efficiently under pressure and overtime work may be required; Familiar with Huawei devices (or H3C devices) and experience in network design/technical implementation is preferred; Cisco CCNA, CCNP, CCIE or Huawei HCNA, HCNP, HCIE certification is preferred, PMP or ITIL certification is preferred.
性别不限
工作性质全职
年龄要求40岁以内
工作年限不限
学历要求大专
薪金面议
计薪周期月薪
工作地点德国
招聘人数1
岗位职能计算机/互联网/通信/电子
职位Technical Service Engineer
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